Frequently Asked Questions
Can I become a Sunrider Independent Business Owner (IBO)?
Can anyone sign up as a Sunrider Independent Business Owner (IBO) in Sunrider Europe?
Currently you need to be a citizen and resident of the following countries to be a Sunrider Independent Business Owner: Austria, Belgium, France, Germany, Switzerland, Holland, Italy, Spain, UK, Ireland, Sweden
How do I purchase Sunrider products as a customer?
You can register as a Preferred Customer or Retail Customer to purchase Sunrider products, please click here to find out more information on how to sign up
How to order online through Sunrider.co.uk?
To order online, you will need to be a Sunrider Independent Business Owner, Preferred Customer or Retail customer. To register, please click here to sign up. If you are a Sunrider Independent Business Owner, Preferred Customer or Retail customer, please click here to shop.
Orders & Shipping
Can I have delivery service for my orders?
All Web orders over 75€/£158.72/282 CHF/1990 SEK (Excluding Tax) have FREE Delivery.
Where can I find more detailed product explanations than what I see on the Shop Online page and in the product catalog?
Our "Product Fact Sheets" provide in-depth information on most of our products. You must be a Retail Customer, Preferred Customer, or IBO to access this information.
What is Sunrider’s Product Return Policy and Procedure?
14-Day Return Policy: Customers may return products to Sunrider for reimbursement if they send the products, original packing materials, and shipping invoice to Sunrider within 14 days of the receipt. Prior to the return of any products, Customers must first contact the Sunrider Business Service Department informing them of the return and the reason. A note must then be included with the return; the note must include your ID number, invoice number, and reason of the return. If the return is due to shipping discrepancy or product damage, Sunrider has the option, at its sole discretion, to provide a refund or replace the product(s). Failure to submit a request for reimbursement within 14 days of receipt might result in denial of a claim.
Returns should be sent by common carrier. Sunrider will reimburse the Customer for the purchase price of the products minus any applicable processing fees and/or research fees. Postage for returns will not be refunded.
Sunrider cannot be held responsible for product return information that is illegible, incomplete, or incorrect. If such a return is processed, the Customer will be charged a £25 per hour research fee, with a minimum of £25.
If a product is not damaged or defective, but is returned due to Customer dissatisfaction, Sunrider will not process a future order by the Customer for the same product.
A complete street address with a current phone number is necessary to ensure prompt delivery of product shipments. Sunrider will assess a 10% processing fee for all undeliverable or refused shipments. Sunrider will make every effort to ensure prompt delivery but cannot be held responsible for delayed shipments. Members must confirm 1) that the product received matches the product listed on the shipping invoice, and 2) that the product is not damaged.
For shipping inquiries or lost orders please contact the Sunrider Business Service Department at +44 20 7121 9388 or via email at email@example.com.
Damaged/Defective Product Return Policy Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the Retail Customer, Preferred Customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.
60-Day Return Policy Retail Customers, Preferred Customers, and IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.
Sunrider will reimburse the Retail Customers, Preferred Customers, and IBOs for the purchase price of the products minus any applicable processing and research fees.
Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QV deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.
Extra Product Returns: In the event that Sunrider inadvertently ships products that were not included in a product order, Retail Customers, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.