To become an IBO, you can [click here] to sign up

You can purchase as a retail customer straight from our webshop or register as a Preferred Customer and receive a discount, for more info click here

If you're having trouble logging in or your password isn't working, you can reset your password by clicking here. If you continue to experience issues, please contact our Customer Sales Department at +44 020 7121 9388 or email them at info@sunrider.co.uk, 9am to 5pm BST for further assistance.

All Web orders over 75€/£158.72/282 CHF/1990 SEK (Excluding Tax) have FREE Delivery.

Sunrider generally does not offer free shipping unless there is a special promotion. If we currently have a special free shipping promotion, you can find the details and requirements below. Although Sunrider does not continuously offer free shipping, we do run “Free Shipping” promotions throughout the year, which will be sent out via email and text message to those who have subscribed to our emails and/or enrolled in our Text Notifications. Such promotions will require a minimum product subtotal purchase, may be limited to one free shipping offer per promotion, and may also require the member to enter a "Promo Code” on the final shopping page, prior to choosing/entering your payment, prior to clicking the “Confirm and Place Order” tab.

Shipping costs vary and depend on the amount of the order. Estimated delivery time is 1-5 workdays. For more information, please contact our customer sales team on +44 (0) 20 7121 9388

If you need to change the shipping address, cancel, or modify your online order before it is paid for (completed), you can update the information during the online checkout process on the shopping cart page, shipping page, and final payment page. However, if your order is already completed, please call our Customer Sales Department within 15 minutes of completing your order, at +44 020 7121 9388 from 9am to 5pm BST, so our staff can check to see whether your order can be stopped in time, to fulfill your request.

For information on discount codes, promo code usage, and special offers, please refer to the details provided in the media where you received the code, such as email, webpage, or online event. You can apply the code during the checkout process under the payment steps. (NOTE: For the time being there is no promo code to be applied online.)

Our "Product Fact Sheets" provide in-depth information on most of our products. You must be a Retail Customer, Preferred Customer, or IBO to access this information.

14-Day Return Policy: Customers may return products to Sunrider for reimbursement if they send the products, original packing materials, and shipping invoice to Sunrider within 14 days of the receipt. Prior to the return of any products, Customers must first contact the Sunrider Business Service Department informing them of the return and the reason. A note must then be included with the return; the note must include your ID number, invoice number, and reason of the return. If the return is due to shipping discrepancy or product damage, Sunrider has the option, at its sole discretion, to provide a refund or replace the product(s). Failure to submit a request for reimbursement within 14 days of receipt might result in denial of a claim.

Returns should be sent by common carrier. Sunrider will reimburse the Customer for the purchase price of the products minus any applicable processing fees and/or research fees. Postage for returns will not be refunded.

Sunrider cannot be held responsible for product return information that is illegible, incomplete, or incorrect. If such a return is processed, the Customer will be charged a £25 per hour research fee, with a minimum of £25.

If a product is not damaged or defective, but is returned due to Customer dissatisfaction, Sunrider will not process a future order by the Customer for the same product.

A complete street address with a current phone number is necessary to ensure prompt delivery of product shipments. Sunrider will assess a 10% processing fee for all undeliverable or refused shipments. Sunrider will make every effort to ensure prompt delivery but cannot be held responsible for delayed shipments. Members must confirm 1) that the product received matches the product listed on the shipping invoice, and 2) that the product is not damaged.

For shipping inquiries or lost orders please contact the Sunrider Business Service Department at +44 20 7121 9388 or via email at info@sunrider.co.uk.

Damaged/Defective Product Return Policy Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the Retail Customer, Preferred Customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.

60-Day Return Policy Retail Customers, Preferred Customers, and IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.

Sunrider will reimburse the Retail Customers, Preferred Customers, and IBOs for the purchase price of the products minus any applicable processing and research fees.

Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QV deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.

Extra Product Returns: In the event that Sunrider inadvertently ships products that were not included in a product order, Retail Customers, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.

Unfortunately, some products sell out quickly and others take longer to produce. Please check back here periodically for availability. If you would like further details, please contact our Customer Sales Department at +44 020 7121 9388 or email them at info@sunrider.co.uk, 9am to 5pm BST.

We apologize this item is not currently in stock, so please check back with us here again soon. If you would like one of our Product Experts to help you determine if a comparable substitute product is in stock, please call our Customer Sales Department at +44 020 7121 9388 or email them at info@sunrider.co.uk, 9am to 5pm BST.